AWARE’s Multi-Modal Communication (MMC) is a cloud-hosted, secure communications platform that integrates live voice-to-text transcription with text messaging, voice playback, and keyword highlight into an intuitive user interface. This platform improves comprehension and situational awareness of 911 operators, field responders and those in the command center.
MMC provides First Responders and Incident Command staff the ability to monitor and track multiple talk groups (channels) simultaneously. By spatially separating radio traffic into the listener’s ear (think about surround sound for the listener), MMC enables incident teams to understand information coming across multiple radios more quickly. This leads to more efficient and effective comprehension and decision-making — decisions that save lives and property.
Enhanced Audio Communications and Collaboration
Multi-Modal Communication has an accurate, built-in transcription solution that provides a record of all radio transmissions. You can read along in real-time while also listening to multiple radio channels. This reduces unnecessary repetition of radio transmissions and opens up each channel for other emergency traffic.
MMC allows the user to replay audio, note and flag specific transmissions, and mute certain channels to better focus on a single channel. Users can identify a customizable list of highlighted keywords that can be updated in real time. MMC provides transcription reports that can later be integrated into After Action reporting, significantly reducing the time it takes to collect relevant incident data.
MMC is compatible with all radios, tablets, smart phones and Mobile Display Terminals (MDT’s) eliminating the need to purchase any equipment.
Benefits of Multi-Modal Communications for Incident Response and Management
Integration of text, radio, transcription, video, and images
Message Filtering and Search
Ability to highlight and search keywords
Real-time, accurate transcription of all radio channels
Cross Platform and Vendor
Compatible with all radios, tablets, smart phones and MDT’s